The "Comisión Federal de Electricidad" (CFE) (Federal Electricity Commission) is a Mexican government enterprise that generates, transmits, distributes and sells electricity to about 34.2 million customers, representing more than 100 million people and incorporates more than a million new customers each year. We are notified about malfunctioning equipment or failed services and can minimize problems in the network. NetCrunch immediately alerts us via messages to our email or cell phones so that we can respond to any situation that differs from the previously established parameters. We have found NetCrunch’s ability to export trends to comma delimited files, and to obtain reports that conform to our requirements, to be very useful. NetCrunch functions in a way that enables fast compilation of new MIBs to monitor counters and characteristics of different equipment. They were useful at first, but they didn’t suit our current needs that have been met only by NetCrunch. In the past we used other network monitoring software, such as WhatsUp Gold and WS_watch but we found them limited in functionality and user-friendliness. To ensure high efficiency of our infrastructure, we wanted to be able to monitor its status 24/7. We needed to control the traffic that was clogging our networks. One of major challenges we faced before deploying NetCrunch was to monitor the real-time performance of the network, both LAN of every operational area and regional office, and of the WAN linking North Distribution Department with its operational areas. CFE has over 120 operational areas throughout Mexico. CFE North Distribution Department covers 9 operational areas of CFE. The network consists of 10 routers, 10 core switches, 30 distribution switches, 12 gateways, 1 wireless controller, 50 servers (Windows, Sun Solaris, Unix, Linux, VMware) and approximately 2000 users. North Distribution Department network topology is a star model with a central node routing, core switches, distribution switches, and IP telephony systems that are connected nationwide through CFE optical fiber network. For us it is very important to take appropriate actions or measures, such as maintenance and updates of platforms to ensure high-quality customer service. Our network covers the following Mexican states: Chihuahua, Durango and the La Laguna district share of Coahuila state. One of the challenges we faced here at the CFE North Distribution Department is the need to receive fast and detailed information about the status of the major communication nodes, as well as keeping statistics of the network behavior. ![]() CFE University of Technology The Challenge
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